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Troubleshoot common issues

An item is missing from Stock​

The workspace history screen listing every stock movement with its quantity change Workspace history records every stock movement, which is where most questions get answered.

  • Clear the search and check the current sort and page.
  • Check History to see whether an outcome reduced its quantity to zero.
  • Check Needs a home if the item exists but has no storage unit.
  • If the item came from a marketplace, review the provider's unmatched queue.

A CSV will not import​

  • Use the required item_name and quantity values.
  • Keep the column names shown in Import and place stock.
  • Use only XS, S, M, L, or XL for item size.
  • Resolve every preview error before confirming the import.
  • If a row may duplicate existing stock, compare the physical item before creating another record.

Capacity looks wrong​

  • Assign sizes to items in Sizes.
  • Confirm the container type has a reasonable capacity value.
  • Check that items are assigned to the correct physical unit.

A QR code will not scan​

  • Sign in to Deathpile on the device.
  • Allow camera permission when using the camera scanner.
  • Improve lighting, clean the label, or enter the printed code manually.
  • Replace a damaged or incorrect label from Labels.

Marketplace listings are missing or unmatched​

  • Run Sync now for the connected account.
  • Confirm the listing or variant is active in the marketplace.
  • Review the eBay or Shopify unmatched queue.
  • Match using SKU and listing identity, never title alone.
  • If the connection requests updated access, complete the provider authorisation before enabling sale watching.

A detected sale did not reduce stock​

Open Sales and check the match and quantity. Deathpile can apply a paid, fulfilled marketplace sale automatically when the match is exact and enough active stock remains. Unmatched items, oversells, partial fulfilments, cancellations, and read-only workspaces stay there for review.

The workspace is read-only​

The trial or paid access may have ended, or billing may require attention. The owner can open Settings > Billing. Browsing, searching, exporting, and billing access remain available.

Still stuck?​

Contact Deathpile support with the page, steps, and exact error message.